TRADES & HOME SERVICES

Stay on the job.
Not on the phone.

A customer needs help. You’re already helping someone else. Give the new enquiry a useful first conversation without putting down the tools.

FOLLOW THE CALL

Example call

INBOUND ENQUIRY

What needs doing?

Service needed · location · caller details

Follows your business rules

Understand the job

Your receptionist asks for the details you need to assess the work, using the questions and service area you set. Not every enquiry needs your immediate attention.

What happens between answering the call and booking the work?

Can Infercall find out whether a job is a fit?

Yes. Infercall asks what has happened, when it started and where help is needed, using your services, service area and intake questions. A caller can describe the problem in their own words; they do not need to know the name of the repair.

Can it book an appointment during the call?

With Google Calendar or Square connected and booking access set up, Infercall can create an appointment during the conversation. With Calendly, it creates a scheduling link for the caller to finish booking. You choose the appointment types and booking times. Booking an assessment is different from diagnosing a fault, quoting an unseen repair or dispatching a technician.

What happens to urgent enquiries?

Set the questions and contact instructions your business uses for urgent calls. Infercall gathers the relevant details and can try to connect the caller to your team. Your emergency instructions stay in place; Infercall does not replace emergency services.

See what each connection does

SET IT UP YOUR WAY

Make it work your way.

Add your services, service area and the jobs you don’t take.
Choose the details you need before deciding on a job.
Set booking and transfer rules, including after-hours handling.

SCRIPTED AUDIO EXAMPLES · en-AU

Turn the call into a job record

A fence-repair enquiry becomes a job in ServiceM8, with contact details, the site address and access notes ready for the team.

Example conversation

Example setup: ServiceM8 connected, with job creation enabled. Creating the job does not book a visit or agree a price.

Fictional, scripted example of a configured Infercall receptionist. Not a recording of a customer call or a live integration test.

Read transcript

Fictional, scripted example of a configured Infercall receptionist. Not a recording of a customer call or a live integration test.

Example setup: ServiceM8 connected, with job creation enabled. Creating the job does not book a visit or agree a price.

Caller: Hi, two timber panels in our back fence are leaning. Can you arrange a repair?
Receptionist: I can create a repair job for the team. Can they get to the panels down the side?
Caller: Yes, it's clear. The gate still works.
Receptionist: What's the address?
Caller: Four Sample Street, Brisbane.
Receptionist: And your name and an email for the job?
Caller: Sam Taylor. Sam at example dot com.
Receptionist: Sam at example dot com. Two leaning timber panels at Four Sample Street, with clear side access. Is that right?
Caller: That's right.
Receptionist: I'll add that to the job system.
Receptionist: The repair job's created, Sam, with your contact and access details.
Caller: Does that mean someone's booked to come out?
Receptionist: Not yet. The team still needs to agree a time and price with you. Your job is on their list.
Caller: Okay, thanks.

START WITH YOUR BUSINESS

Make it yours.

Meet your receptionist. Make it yours.

Start with your website