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Setting Up Call Forwarding

Forward calls from your existing business number to your Infercall AI receptionist. Choose your carrier or provider below for step-by-step instructions.

Forwarding guidance for Australia. Change country in the site header or the forwarding tool.

Country controls require JavaScript. The main guide is for Australia. Open a labelled reference below for another country.

United Kingdom mobile forwarding reference

Vodafone (UK)

Every code here is from Vodafone UK's own support page.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*10*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

Vodafone UK Pay monthly. On Pay as you go you can only divert to voicemail.
Vodafone UK diverts to UK landlines and mobiles.

Vodafone UK support

EE

Standard UK network codes. EE doesn't publish them, but they're the codes its network uses, and EE customers confirm them on the EE Community forum.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER**20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

EE says diverts have to be set from your phone. Customer Services can't set them for you.
EE diverts go to other UK numbers. The number is written in +44 form, as in EE's own guides.
##002# also removes your voicemail divert. Text VM ON to 150 to turn voicemail back on.

EE Community (ring time codes tested by EE customers)

O2

O2's own guides publish the turn-on codes. The turn-off and check codes are the standard UK network codes from O2's Community guide; O2 doesn't list them on its help pages.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*11*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

O2 diverts go to UK landlines and mobiles.
##002# also removes your voicemail divert. Call 1750 free to turn O2 voicemail back on.
Networks that run on O2 (such as giffgaff and Tesco Mobile) generally use the same codes.

O2 device guide (turn-on codes)

Three

Standard UK network codes. Three doesn't publish them. Three customers report them working on the Three Community forum, but some say diverts to another number stopped working for them, so test yours after dialling.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

Turn Wi-Fi calling off before you dial. Three customers report the codes don't work properly with Wi-Fi on.
Three's price guide says it charges for each diverted call, depending on the number you divert to.
If the code doesn't take, use your phone's Call Forwarding settings, or call Three on 333.

Three Community (codes tested by Three customers)

giffgaff

giffgaff runs on O2's network, so these are O2's codes. giffgaff doesn't publish its own. O2's own guides publish the turn-on codes. The turn-off and check codes are the standard UK network codes from O2's Community guide; O2 doesn't list them on its help pages.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*11*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for O2's network. If one doesn't work, use your phone's Call Forwarding settings or ask giffgaff.

O2 codes (O2 device guide (turn-on codes))

Tesco Mobile

Tesco Mobile runs on O2's network, so these are O2's codes. Tesco Mobile doesn't publish its own. O2's own guides publish the turn-on codes. The turn-off and check codes are the standard UK network codes from O2's Community guide; O2 doesn't list them on its help pages.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*11*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for O2's network. If one doesn't work, use your phone's Call Forwarding settings or ask Tesco Mobile.

O2 codes (O2 device guide (turn-on codes))

Sky Mobile

Sky Mobile runs on O2's network, so these are O2's codes. Sky Mobile doesn't publish its own. O2's own guides publish the turn-on codes. The turn-off and check codes are the standard UK network codes from O2's Community guide; O2 doesn't list them on its help pages.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*11*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for O2's network. If one doesn't work, use your phone's Call Forwarding settings or ask Sky Mobile.

O2 codes (O2 device guide (turn-on codes))

VOXI

VOXI runs on Vodafone (UK)'s network, so these are Vodafone (UK)'s codes. VOXI doesn't publish its own.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*10*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for Vodafone (UK)'s network. If one doesn't work, use your phone's Call Forwarding settings or ask VOXI.

Vodafone (UK) codes (Vodafone UK support)

Lebara (UK)

Lebara (UK) runs on Vodafone (UK)'s network, so these are Vodafone (UK)'s codes. Lebara (UK) doesn't publish its own.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER*10*20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for Vodafone (UK)'s network. If one doesn't work, use your phone's Call Forwarding settings or ask Lebara (UK).

Vodafone (UK) codes (Vodafone UK support)

iD Mobile

iD Mobile runs on Three's network, so these are Three's codes. iD Mobile doesn't publish its own. Standard UK network codes. Three doesn't publish them. Three customers report them working on the Three Community forum, but some say diverts to another number stopped working for them, so test yours after dialling.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for Three's network. If one doesn't work, use your phone's Call Forwarding settings or ask iD Mobile.

Three codes (Three Community (codes tested by Three customers))

SMARTY

SMARTY runs on Three's network, so these are Three's codes. SMARTY doesn't publish its own. Standard UK network codes. Three doesn't publish them. Three customers report them working on the Three Community forum, but some say diverts to another number stopped working for them, so test yours after dialling.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for Three's network. If one doesn't work, use your phone's Call Forwarding settings or ask SMARTY.

Three codes (Three Community (codes tested by Three customers))

Lyca Mobile (UK)

Lyca Mobile (UK) runs on EE's network, so these are EE's codes. Lyca Mobile (UK) doesn't publish its own. Standard UK network codes. EE doesn't publish them, but they're the codes its network uses, and EE customers confirm them on the EE Community forum.

Destination format: +44, without the leading 0. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER**20#. Turn off: ##61#. Check: *#61#.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: *#67#.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: *#62#.
All calls: **21*NUMBER#. Turn off: ##21#. Check: *#21#.

These codes are written for EE's network. If one doesn't work, use your phone's Call Forwarding settings or ask Lyca Mobile (UK).

EE codes (EE Community (ring time codes tested by EE customers))

United States mobile forwarding reference

Verizon

Every code here is from Verizon's own support pages. Verizon uses its own star codes, not the ** codes other networks use.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: *71NUMBER. Turn off: *73. Check: Use provider settings.
When I'm on another call: *71NUMBER. Turn off: *73. Check: Use provider settings.
When my phone is off or has no signal: Verizon doesn't publish a code for forwarding only when your phone is off or has no signal. Use *71 for unanswered and busy calls, or ask Verizon on 800-922-0204.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *72NUMBER. Turn off: *73. Check: Use provider settings.

On Verizon, *71 covers both unanswered and busy calls in one setting, and *73 turns off all forwarding.
Verizon only forwards to 10-digit US numbers (include the area code), and you have to set it from your phone while on Verizon's network.
Verizon says forwarded calls are billed like normal calls if you don't have unlimited minutes. Most plans have no monthly fee for forwarding; some older plans do.

Verizon: turn call forwarding on

AT&T

AT&T publishes the code for forwarding all calls. For the other types it points you to your phone's call forwarding settings instead of giving codes, so we don't show any.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: AT&T doesn't publish a code for this. On Android, open the Phone app > Settings > Calling accounts > Call forwarding > When unanswered. Otherwise ask AT&T to set it up.. Turn off: Use provider settings. Check: Use provider settings.
When I'm on another call: AT&T doesn't publish a code for this. On Android, open the Phone app > Settings > Calling accounts > Call forwarding > When busy. Otherwise ask AT&T to set it up.. Turn off: Use provider settings. Check: Use provider settings.
When my phone is off or has no signal: AT&T doesn't publish a code for this. On Android, open the Phone app > Settings > Calling accounts > Call forwarding > When unreachable. Otherwise ask AT&T to set it up.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *21*NUMBER#. Turn off: #21#. Check: Use provider settings.

AT&T says you can only change forwarding from your phone, not online, and forwarding overrides your AT&T voicemail.
AT&T bills forwarded calls for the length of the call. Long distance or roaming charges may apply, and some plans don't count forwarded minutes against your allowance. No international numbers.

AT&T device help: call forwarding

T-Mobile

Every code here is from T-Mobile's own short-code page.

Destination format: 1 followed by the 10-digit US number. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER**20#. Turn off: ##61#. Check: Use provider settings.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: Use provider settings.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: Use provider settings.
All calls: **21*NUMBER#. Turn off: ##21#. Check: Use provider settings.

T-Mobile writes the number with a 1 in front (1 + 10 digits). We add it for you.
##004# resets all call forwarding to T-Mobile's default.

T-Mobile self-service short codes

Visible

Visible runs on Verizon's network, so these are Verizon's codes. Visible doesn't publish its own.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: *71NUMBER. Turn off: *73. Check: Use provider settings.
When I'm on another call: *71NUMBER. Turn off: *73. Check: Use provider settings.
When my phone is off or has no signal: Verizon doesn't publish a code for forwarding only when your phone is off or has no signal. Use *71 for unanswered and busy calls, or ask Verizon on 800-922-0204.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *72NUMBER. Turn off: *73. Check: Use provider settings.

These codes are written for Verizon's network. If one doesn't work, use your phone's Call Forwarding settings or ask Visible.

Verizon codes (Verizon: turn call forwarding on)

Total Wireless

Total Wireless runs on Verizon's network, so these are Verizon's codes. Total Wireless doesn't publish its own.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: *71NUMBER. Turn off: *73. Check: Use provider settings.
When I'm on another call: *71NUMBER. Turn off: *73. Check: Use provider settings.
When my phone is off or has no signal: Verizon doesn't publish a code for forwarding only when your phone is off or has no signal. Use *71 for unanswered and busy calls, or ask Verizon on 800-922-0204.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *72NUMBER. Turn off: *73. Check: Use provider settings.

These codes are written for Verizon's network. If one doesn't work, use your phone's Call Forwarding settings or ask Total Wireless.

Verizon codes (Verizon: turn call forwarding on)

Spectrum Mobile

Spectrum Mobile runs on Verizon's network, so these are Verizon's codes. Spectrum Mobile doesn't publish its own.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: *71NUMBER. Turn off: *73. Check: Use provider settings.
When I'm on another call: *71NUMBER. Turn off: *73. Check: Use provider settings.
When my phone is off or has no signal: Verizon doesn't publish a code for forwarding only when your phone is off or has no signal. Use *71 for unanswered and busy calls, or ask Verizon on 800-922-0204.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *72NUMBER. Turn off: *73. Check: Use provider settings.

These codes are written for Verizon's network. If one doesn't work, use your phone's Call Forwarding settings or ask Spectrum Mobile.

Verizon codes (Verizon: turn call forwarding on)

Xfinity Mobile

Xfinity Mobile runs on Verizon's network, so these are Verizon's codes. Xfinity Mobile doesn't publish its own.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: *71NUMBER. Turn off: *73. Check: Use provider settings.
When I'm on another call: *71NUMBER. Turn off: *73. Check: Use provider settings.
When my phone is off or has no signal: Verizon doesn't publish a code for forwarding only when your phone is off or has no signal. Use *71 for unanswered and busy calls, or ask Verizon on 800-922-0204.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *72NUMBER. Turn off: *73. Check: Use provider settings.

These codes are written for Verizon's network. If one doesn't work, use your phone's Call Forwarding settings or ask Xfinity Mobile.

Verizon codes (Verizon: turn call forwarding on)

Cricket Wireless

Cricket Wireless runs on AT&T's network, so these are AT&T's codes. Cricket Wireless doesn't publish its own. AT&T publishes the code for forwarding all calls. For the other types it points you to your phone's call forwarding settings instead of giving codes, so we don't show any.

Destination format: 10-digit US number. Replace NUMBER with your destination.

When I don't answer: AT&T doesn't publish a code for this. On Android, open the Phone app > Settings > Calling accounts > Call forwarding > When unanswered. Otherwise ask AT&T to set it up.. Turn off: Use provider settings. Check: Use provider settings.
When I'm on another call: AT&T doesn't publish a code for this. On Android, open the Phone app > Settings > Calling accounts > Call forwarding > When busy. Otherwise ask AT&T to set it up.. Turn off: Use provider settings. Check: Use provider settings.
When my phone is off or has no signal: AT&T doesn't publish a code for this. On Android, open the Phone app > Settings > Calling accounts > Call forwarding > When unreachable. Otherwise ask AT&T to set it up.. Turn off: Use provider settings. Check: Use provider settings.
All calls: *21*NUMBER#. Turn off: #21#. Check: Use provider settings.

These codes are written for AT&T's network. If one doesn't work, use your phone's Call Forwarding settings or ask Cricket Wireless.

AT&T codes (AT&T device help: call forwarding)

Mint Mobile

Mint Mobile runs on T-Mobile's network and publishes these codes on its own help page.

Destination format: 1 followed by the 10-digit US number. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER#. Turn off: ##61#. Check: Use provider settings.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: Use provider settings.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: Use provider settings.
All calls: **21*NUMBER#. Turn off: ##21#. Check: Use provider settings.

Mint's help page labels **62 as 'out of service' and **67 as 'busy or out of coverage'. These are the standard busy (67) and unreachable (62) codes, as T-Mobile labels them.
These codes are written for T-Mobile's network. If one doesn't work, use your phone's Call Forwarding settings or ask Mint Mobile.

Mint Mobile help

Metro by T-Mobile

Metro by T-Mobile runs on T-Mobile's network, so these are T-Mobile's codes. Metro by T-Mobile doesn't publish its own.

Destination format: 1 followed by the 10-digit US number. Replace NUMBER with your destination.

When I don't answer: **61*NUMBER**20#. Turn off: ##61#. Check: Use provider settings.
When I'm on another call: **67*NUMBER#. Turn off: ##67#. Check: Use provider settings.
When my phone is off or has no signal: **62*NUMBER#. Turn off: ##62#. Check: Use provider settings.
All calls: **21*NUMBER#. Turn off: ##21#. Check: Use provider settings.

Setup guides report some Metro lines need a call forwarding add-on before the codes work. If a code is rejected, check MyMetro or call 611.
These codes are written for T-Mobile's network. If one doesn't work, use your phone's Call Forwarding settings or ask Metro by T-Mobile.

T-Mobile codes (T-Mobile self-service short codes)

Google Fi

Google Fi says forwarding must be set in the Fi app or at fi.google.com, not with codes or your phone's settings.

Destination format: 1 followed by the 10-digit US number. Replace NUMBER with your destination.

When I don't answer: Google Fi doesn't forward only unanswered calls. In the Fi app or fi.google.com, 'Ring all numbers' rings your Fi phone and the other number at the same time.. Turn off: Use provider settings. Check: Use provider settings.
When I'm on another call: Google Fi doesn't offer forwarding only when you're busy. Its options are 'Ring all numbers' and 'Always forward', set in the Fi app or at fi.google.com.. Turn off: Use provider settings. Check: Use provider settings.
When my phone is off or has no signal: Google Fi doesn't offer forwarding only when your phone is off. Its options are 'Ring all numbers' and 'Always forward', set in the Fi app or at fi.google.com.. Turn off: Use provider settings. Check: Use provider settings.
All calls: Open the Google Fi app or fi.google.com > Home > Phone settings > Call forwarding > Always forward, then add and verify the number.. Turn off: Use provider settings. Check: Use provider settings.

Google Fi asks you to verify the number you forward to by text or call.

How Call Forwarding Works

Call forwarding lets you redirect incoming calls from your existing business number to your Infercall phone number. You can choose to forward:

Let me answer first — Set up the provider-supported unanswered, busy and phone-off/no-signal conditions together. Your provider may support only some of them.
Individual conditions — An advanced choice when you want only one kind of forwarding.
All calls — Every call goes directly to your AI receptionist, for example in an optional finish-work routine.

Your Infercall phone number can be found in your Dashboard → Phone Numbers.

For mobile providers in your selected country, use the call forwarding code generator to find provider-specific activation and cancellation codes for your number.

One setup. Clear undo beside it.

Use the forwarding tool to choose your mobile provider and your own Infercall number. Start with “Let me answer first”. It shows the shortest supported commands for that provider, the exact conditions covered and matching undo, with restrictions. Landlines and hosted phone systems have separate instructions further down this guide.

Check and record the current destination for every condition before changing anything. Confirm plan restrictions, charges and the correct SIM.
Follow each distinct provider-supported command manually and wait for carrier confirmation. There is no universal “all conditional” activation shortcut.
Use status checks where published, then call your business number from another phone. Test each selected condition, normal ringing and voicemail/overflow.
To undo, use the adjacent turn-off steps for those conditions. Stopping a divert does not necessarily restore your previous voicemail or destination. Restore recorded routes separately and test again. Broad resets are not the normal undo.

Download the selected setup and its matching undo on your own device. The private file includes coverage, restrictions, restoration warnings and your destination number. Follow the confirmation shown on your phone, then test the change.

For after-hours use, the tool also has a separate finish-work all-calls routine. In the morning, turn off that same all-calls setting—or leave Infercall answering. Do not cancel every divert.

Australian Mobile Carriers

Telstra

Forward All Calls

Activate:**21*[INFERCALL_NUMBER]*11#

Deactivate:##21#

Forward When No Answer

Activate:**61*[INFERCALL_NUMBER]*11#

Deactivate:##61#

Forward When Busy

Activate:**67*[INFERCALL_NUMBER]*11#

Deactivate:##67#

Forward When Phone Is Off or Has No Signal

Activate:**62*[INFERCALL_NUMBER]*11#

Deactivate:##62#

Use your national number, including the area code for a landline. Telstra forwards unanswered calls after 15 seconds by default. Let me answer first: 3 distinct command(s); code coverage: Unanswered, Busy, Phone off or no signal. Turn off only the conditions shown here. This stops that forwarding; it does not necessarily restore your previous voicemail or other destination. Telstra separately documents **004*101# to restore conditional MessageBank. It replaces conditional destinations; it is not an arbitrary-number activation shortcut or a restoration of every previous setting. Every code here is from Telstra's own support page. Telstra mobile codes. Include the area code if you forward to a landline. Telstra says call forwarding is included in plans with unlimited calls.

Telstra support

Optus

Forward All Calls

Activate:**21*[INFERCALL_NUMBER]#

Deactivate:##21#

Forward When No Answer

Activate:**61*[INFERCALL_NUMBER]**[SECONDS]#

Deactivate:##61#

Forward When Busy

Activate:**67*[INFERCALL_NUMBER]#

Deactivate:##67#

Forward When Phone Is Off or Has No Signal

Activate:**62*[INFERCALL_NUMBER]#

Deactivate:##62#

Use your national number, including the area code for a landline. Replace [SECONDS] with 05, 10, 15, 20, 25, 30. Let me answer first: 3 distinct command(s); code coverage: Unanswered, Busy, Phone off or no signal. Turn off only the conditions shown here. This stops that forwarding; it does not necessarily restore your previous voicemail or other destination. Codes from Optus's own support page. Optus mobile codes. Include the area code if you forward to a landline. You can also see and change diversions in the My Optus app.

Vodafone (Australia)

Forward All Calls

Activate:**21*[INFERCALL_NUMBER]#

Deactivate:#21#

Forward When No Answer

Activate:**61*[INFERCALL_NUMBER]#

Deactivate:#61#

Forward When Busy

Activate:**67*[INFERCALL_NUMBER]#

Deactivate:#67#

Forward When Phone Is Off or Has No Signal

Activate:**62*[INFERCALL_NUMBER]#

Deactivate:#62#

Include the country code in your destination number. Let me answer first: 3 distinct command(s); code coverage: Unanswered, Busy, Phone off or no signal. Turn off only the conditions shown here. This stops that forwarding; it does not necessarily restore your previous voicemail or other destination. Every code here is from Vodafone's own support page. Vodafone plan services only. Vodafone prepaid can only forward to voicemail or Call Catcher. Vodafone can't forward to 13, 1300 or 1800 numbers.

Vodafone support

VoIP Providers

RingCentral

Log in to your RingCentral admin portal
Go to Phone System → Auto-Receptionist → IVR Settings
Select your phone number or extension
Under 'Call Handling', choose 'Forward calls'
Enter your Infercall phone number
Set the number of rings before forwarding (recommended: 3-4)
Click Save

Vonage Business

Sign in to the Vonage admin portal
Navigate to Phone Numbers → Manage
Select the number you want to forward
Click 'Call Routing' or 'Call Forwarding'
Choose 'Forward to external number'
Enter your Infercall phone number with country code
Set conditions (all calls, no answer, busy)
Save your changes

8x8

Log in to 8x8 Admin Console
Go to Users → select your user profile
Click 'Call Forwarding Rules'
Add a new rule with your Infercall number
Set the forwarding conditions
Enable the rule and save

Business Phone Systems

Cisco Unified Communications

Log in to your Cisco UCM Self Care Portal
Navigate to Phones → Call Forwarding
Enter your Infercall number in the 'Forward All' or 'Forward No Answer' field
Set the no-answer timeout if applicable
Click Save

Contact your IT administrator if you don't have access to the self-care portal.

Avaya

Press the 'Feature' button on your Avaya phone
Dial the call forwarding feature code (typically *2)
Enter your Infercall phone number
Press # to confirm

Feature codes vary by system configuration. Contact your IT team for your specific codes.

Microsoft Teams Phone

Open Microsoft Teams
Click your profile picture → Settings
Go to Calls → Call answering rules
Select 'Forward my calls'
Choose 'Voice app' or enter your Infercall number
Save your settings

Traditional Landlines

Landline codes depend on your provider and service. Ask your Australian landline provider for its forwarding, cancellation and destination-format instructions; mobile codes are not a substitute.

Confirm the codes, destination-number format, eligibility and charges with your provider before dialling. After setup, make a test call from another phone and check how to turn the divert off. Mobile codes are not a substitute for landline instructions.

Troubleshooting

Call forwarding isn't working

Use your provider's required number format: some require a national number, while others use a country code. Check the instructions above or the code generator. Wait for a confirmation tone or message after activating; some carriers require you to stay on the line for a few seconds.

Calls go straight to my carrier voicemail

You may need to disable your carrier's voicemail first, or set a shorter ring time for forwarding. Contact your carrier to adjust voicemail settings.

I'm being charged for forwarded calls

Most carriers treat forwarded calls as outgoing calls from your plan. Check with your carrier about forwarding rates. Consider using conditional forwarding (no-answer only) to minimize charges.

My carrier isn't listed

Check your carrier's current support instructions for your exact mobile, landline or hosted service. Do not use another carrier's codes as a substitute; forwarding eligibility, number format and cancellation codes can differ.

How to Set Up Call Forwarding | Infercall