Managing Phone Numbers

Overview

Infercall provides a dedicated phone number for your receptionist. You can use it in either of two ways:

• Use your Infercall number publicly — Give customers this number to call your receptionist directly.
• Keep your existing business number — Forward calls from that number to your Infercall number.

Your first phone number is included in your plan. Additional numbers cost extra.

Getting a New Number

The pictures show an example account adding an additional number in Australia.

1. Open Phone Numbers

   Go to Dashboard → Phone Numbers and choose "Add Number".

2. Check Who Will Answer

   Your receptionist is shown under "Who will answer?". If you have more than one, choose who should answer this number.

   

3. Set Your Number Preferences

   Choose your Number Type and Country: Australia, the United Kingdom or the United States. Enter an optional Local Area Code, then choose "Search Available Local Numbers" for a local number.

   

   

4. Choose an Available Number

   Select a number from the results, then choose "Review number".

5. Review Your Number

   Check the number, answering receptionist, country, number type and any recurring charge.

6. Add the Number

   Choose "Add this number", or "Continue to secure checkout" for an additional number. Once complete, the number appears in Phone Numbers with your chosen receptionist.

Setup demonstration · example account

Managing Your Numbers

Phone Numbers Dashboard

The main phone numbers page shows all your numbers at a glance:

• Total numbers and which agent each is assigned to.
• Active vs inactive status.
• Total calls and minutes across all numbers.
• Filter by status (All, Answering, Needs attention).
• Group by agent for easy organization.

Number Detail Page

Click any number to see detailed information:

• Call statistics (total calls, duration, average call length).
• Recent calls list with quick access to details.
• Agent assignment controls.
• Call forwarding instructions specific to your number.
• Technical details (E.164 format, region, SID).

Assigning Agents to Numbers

Each phone number must be assigned to an agent. When someone calls that number, the assigned agent will answer.

To Assign or Change an Agent:

1. Click on the phone number to open its detail page.
2. Find the "Agent Assignment" section.
3. Select an agent from the dropdown.
4. Click "Assign Agent" to confirm.

To Unassign an Agent:

1. Open the phone number detail page.
2. In the Agent Assignment section, click the current agent.
3. Select "Unassign" from the options.

Call Forwarding

If you have an existing business number you want to keep, you can forward calls from it to your Infercall number. This way, customers call your familiar number and reach your AI receptionist.

• Forward All Calls — Every call goes to your AI receptionist.
• Forward When No Answer — Only unanswered calls (recommended).
• Forward When Busy — When you're on another call.

Releasing a Phone Number

1. Open the phone number's detail page.
2. Scroll to the "Danger Zone" section at the bottom.
3. Click "Release Number".
4. Confirm in the dialog that appears.

Note: You must have an agent assigned to release a number (this prevents accidental releases).

Plan Limits & Pricing

Additional local number pricing: US $5/mo, UK £5/mo, AU A$9/mo. Toll-free numbers are billed at their regional rate, and all additional numbers renew monthly until you release them.